Refund policy
Returns & 30-Day Happiness Guarantee
At Organik Wellness & Co, we want you to love your purchase. That's why every order is backed by our 30-Day Happiness Guarantee.
If you're not completely happy with your purchase within 30 days of delivery, we'll gladly offer you a refund or exchange.
This policy is in addition to your rights under the Australian Consumer Law (ACL) and, where applicable, the EU Consumer Rights Directive.
What Our 30-Day Happiness Guarantee Covers
Our guarantee applies to:
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First-time purchases of each product made through our website.
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Products that have been lightly used so you can properly try them.
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Full bundle or gift set returns. If only part of a bundle is returned, any refund will be calculated using the discounted bundle price rather than the individual retail prices.
What Isn't Covered
The Happiness Guarantee does not apply to:
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Gift cards
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Final sale or clearance items
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Gifts with purchase
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Wholesale or bulk orders
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Requests made more than 30 days after delivery (unless required under Australian Consumer Law or applicable consumer legislation)
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
European Union – Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the final item in your order without giving any reason.
How to Exercise Your Right
Log into your account and submit a return or cancellation request through your order, or email hello@organikwellness.com.au with your order number and a clear statement that you wish to withdraw from your purchase.
Returning Your Goods
Items must be returned within 14 days of notifying us of your decision to withdraw.
Unless the item is faulty, damaged or incorrect, return shipping costs are the customer's responsibility.
Refunds
Once we receive your returned goods (or proof they have been sent), we'll refund:
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the purchase price;
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the cost of standard outbound shipping (where applicable).
Express or upgraded shipping charges are not refundable.
Refunds will be processed within 14 days to your original payment method.
Withdrawal Exceptions
The EU right of withdrawal does not apply to:
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Sealed cosmetic, skincare or personal care products that have been opened after delivery for hygiene reasons.
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Gift cards.
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Final sale items.
How to Make a Return
To request a return:
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Log into your customer account and submit a return request through your order, or email hello@organikwellness.com.au with your order number.
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We'll provide return instructions or, where appropriate, advise you on safe disposal.
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Once approved, we'll process your refund or exchange.
Please keep your proof of purchase until your return has been completed.
Return Shipping
We'll cover return shipping if:
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the item is faulty;
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the incorrect item was sent;
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the product arrived damaged; or
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you've experienced an adverse skin reaction that is confirmed during our assessment.
For returns made under our 30-Day Happiness Guarantee because you simply changed your mind or weren't completely satisfied, standard return postage is the customer's responsibility.
EU customers exercising their right of withdrawal are responsible for return postage unless the goods are faulty, damaged or incorrect.
Refund Processing
Refunds are typically processed within 3–5 business days after we receive your returned item or confirm safe disposal where applicable.
Your financial institution may take additional time to display the refund.
Refunds are always issued to the original payment method used for purchase.
Faulty Products or Adverse Skin Reactions
If you believe your product is faulty, defective, or you've experienced an adverse skin reaction, please discontinue use and contact us at hello@organikwellness.com.au as soon as possible.
We may request photographs or brief medical documentation where reasonably necessary to assess your claim.
Where a manufacturing fault is confirmed, we'll provide a replacement, refund or other appropriate remedy in accordance with the Australian Consumer Law.
We'll also cover any required return shipping costs.
Incorrect Orders
If you've received the wrong item, please email hello@organikwellness.com.au with your order number and a photo of the products received.
We'll arrange to send the correct item as quickly as possible, usually within two business days once we've confirmed the error.
Order Changes & Cancellations
We begin processing orders quickly to ensure fast dispatch.
If you need to change or cancel your order, please contact us immediately at hello@organikwellness.com.au.
If your order has already entered the dispatch process, we may be unable to cancel it. In this case, you may use our 30-Day Happiness Guarantee once your order has been delivered.
EU customers may also exercise their statutory right of withdrawal where applicable.
Purchases from Other Retailers
If you purchased your Organik Wellness & Co products from another retailer, marketplace or stockist, please contact that retailer directly regarding their returns process.
We can only process returns for orders placed through www.organikwellness.com.au.
Return Address
Organik Wellness & Co
Customer Returns
8 Riviera Road
Sellicks Beach SA 5174
Australia
Please include your order number and any return authorisation provided by our team.
Returns received without prior authorisation may be refused.
Fair Use
We're proud to offer a generous Happiness Guarantee.
To ensure it remains fair for everyone, we reserve the right to refuse or limit future claims where we reasonably believe the policy is being misused or abused.
This does not affect your rights under the Australian Consumer Law.
Shipping Information
Delivery timeframes, shipping costs, international duties and taxes are outlined in our separate Shipping Policy.
Shipping estimates are provided as a guide only and do not form part of this Returns Policy.
Your Consumer Rights
Nothing in this policy limits or excludes your rights under the Australian Consumer Law or, where applicable, the EU Consumer Rights Directive.