Shipping policy
Where does Organik Wellness & Co ship to?
We now ship worldwide. Please email hello@organikwellness.com.au for more information.
How much is shipping?
Australia
FREE Standard delivery for orders over $85 (2–8 business days)
$9.95 Standard delivery for orders under $85 (2–8 business days)
$14.95 Express delivery (1–4 business days)
New Zealand
$12.95 Standard International (6–27 business days)
$19.95 Express International (2–7 business days)
Rest of World
$49.00 Standard International (6–27 business days)
How long will it take for my order to be processed?
You will receive a confirmation email from Organik Wellness & Co to confirm that your order has been placed. Orders placed will be processed within 1–2 business days. If you require urgent delivery, please let us know at hello@organikwellness.com.au. Please note: during sale and/or product launch periods, customers may experience a slight delay in orders being dispatched.
I am having problems with my tracking number, what should I do?
In some cases, the carrier takes 1–2 business days to register your shipment status on their website. Please be patient. However, if your tracking number isn't updating or working at all, please contact our customer service team at hello@organikwellness.com.au.
Delivery delays and missed deliveries
Delivery carriers can experience delays during high-volume periods, particularly around sales and public holidays. Organik Wellness & Co is not responsible for delays caused by the freight carrier. Please note that all delivery times are estimates only, and Organik Wellness & Co cannot guarantee delivery dates.
If you are not home to accept your package and have not left a note on your order to leave the package without a signature, the freight carrier will leave a card in your letterbox detailing the steps for pick-up at your local post office, or arranging re-delivery.
If you have not received your package within 7 business days of placing your order, please contact us with your full name and order number and we'll investigate the matter immediately. Organik Wellness & Co is not liable for missing parcels due to errors on the customer's or the freight carrier's behalf.